We try to not have too many of them, and we thank you for reading our policies. We hope you will love every minute of your stay at Stone Lodge, and know how much we appreciate having you as our guest. We welcome and sincerely appreciate the opportunity to address any concerns or correct problems immediately — we want your stay to be great. If there’s anything we can do to improve our odds of achieving greatness, we hope you will let us know.
Management and staff are available between the hours of 7:30am and 8:00pm to tend to your needs. You may call or text with your service needs at the numbers provided when you check in.
To ensure the comfort and enjoyment of all guests, we have special policies regarding group reservations. Before booking, please inform us of your group’s stay so that we can mutually determine is our lodge is a good fit for you.
Please note that housekeeping will be provided upon request only. Extra towels and other toiletries will be provided on request only.
Stone Lodge offers room service for its residents at a fee. However, in an attempt to reduce damages, labour and taking into consideration the long walking distances from the kitchen to rooms for our staff, food will be served in take-away packaging. We ask for the understanding of our guests to comply with this adjustment.
Food & Drinks
Average prep time for each meal order is 45 minutes. It is for this reason we ask guests to place food orders well in advance.
Although it is not encouraged, all food and drinks purchased from outside the lodge may only be consumed inside your room. Our kitchen does not store or warm food that has not been purchased from our facility. We do not provide plates or silverware for meals not purchased from our facility. Food delivery from outside is also prohibited. COOKING IS HIGHLY RESTRICTED INSIDE ALL ROOMS WITHOUT A KITCHENETTE.
Though you might see quite a few roaming our property, we are unfortunately unable to accommodate pet for overnight guests. Day visitors are advised to keep small/ medium sized pets on a leash and at a significant distance from other guests at all times. Pets must also be properly cleaned after.
Parties, Events & Gatherings
Our number one priority is the serenity of our environment. Please keep noise levels on the low. Guests who disturb other guests will be asked to leave and not provided a refund. Thinking of inviting some friends over? Please check with us first!
Due to the intimate nature of our environment, private events that include other guests not staying at our facility require approval.
Please show respect for other guests and keep noise to a minimum between the hours of 9:00 p.m. and 9:00 a.m. Guests who disturb other guests will be asked to leave and will not be provided a refund.
All guests must be registered with the front desk. Only authorised guests may occupy guest rooms. Rooms may not be sublet, advertised for resale, or otherwise occupied by non-registered guest(s) without prior management approval. A usage fee will be charged for unauthorised guests.
We are not responsible for accidents and/or injuries, loss of money or valuables of any kind. Guests will be charged for any damages and/or loss of lodge property that is the fault of the guest.
We receive power supply from the Electricity Corporation of Ghana (ECG) just like everybody else. In case of power outage, we have backup generators that we run throughout the night and intermittently during the day. Generator usage during the day generally depends on room occupancy at the time of power outage.
We reside in untamed nature and there is only so much we can do to keep unwelcome creatures at bay. Please inform any member of staff to remove any unwanted ones around your residence. If you should find a gecko or two lurking around your room, please do not be alarmed. They form a part of the ecosystem and actually do more good for the ecosystem – and you. Just remember to keep your doors closed behind you.